Refund Policy
We want you to feel completely satisfied with your purchase, and we understand that sometimes a product may not meet your expectations. After receiving your package, you have a full 60-day period to explore the benefits and results of the product. We genuinely hope you’ll become one of the many satisfied customers who reach out to share their positive experiences with us. However, if for any reason you’re not completely happy with the product, we offer a simple and hassle-free refund process to ensure your satisfaction.
Before requesting a refund, we kindly ask that you give the product enough time to show its full effects. We typically recommend using the product for at least 3 months to allow it to have a chance to work with your body. This gives you enough time to assess its impact and decide whether it’s the right fit for you. We encourage you to take full advantage of this period before making a final decision.
If, after using the product, you feel it’s not working for you and you’d like to request a refund, simply follow the easy steps outlined below. Our goal is to make the refund process as smooth and efficient as possible.
Refund Process:
Step 1:
Confirm that you are still within the 60-day return window, starting from the date your order was delivered to you. To find the delivery date, you can check the tracking number, which can be located on the carrier’s website. If you’re unsure of the delivery date, this tracking number is a helpful tool to verify when your order arrived.
Step 2:
Reach out to our support team by sending an email. In your email, kindly mention that you are not fully satisfied with the product. Please include the phrase "Refund Request" in the subject line of your email to ensure that your request is prioritized and handled promptly. We understand that you might have concerns, and our customer service team will be happy to assist you through the process.
Step 3:
Return all the bottles you received, even if they are partially or completely used, to the provided return address. It’s not necessary for the bottles to be unopened. Please ensure that you include a note inside the package with your full name, email address, and order ID (optional). This will help us locate your order quickly and process your refund more efficiently.
As long as you return all the bottles, along with the packing slip, rest assured that we will process your refund as soon as the returned package is received. We aim to make the process as quick and easy as possible, but please note that return shipping costs will be your responsibility.
Return Address:
285 Northeast Ave, Tallmadge, OH 44278, United States
Step 4:
After we’ve received your returned package, we will process your refund without delay. You’ll receive an email confirmation letting you know that your refund has been processed. Please be patient, as the time it takes for your refund to appear on your credit card statement may vary depending on the bank or credit card company you use. In most cases, it will take between 5 and 10 days for the refund to reflect in your account.
We aim to make the refund process as quick and simple as possible, but we appreciate your understanding and patience as the payment provider processes the refund on their end. If you have any questions or concerns, feel free to reach out to our support team for further assistance.
At the end of the day, your satisfaction is our top priority, and we want you to feel confident in your decision to use our products. We’re here to support you every step of the way.